Badminton Shop · Customer help
Frequently Asked Questions.
A little help for your game.
Find help with choosing equipment, shopping online, racket restringing and visiting the pro shop.
What can we help you with?
01 / Shopping online
Shopping & orders
What can I buy from Badminton Shop?
Explore badminton rackets, shoes, shuttlecocks, clothing, bags and accessories in our online shop.
How do I check sizes and availability?
Open the product page and check the listed options for the exact model. If the size or version you want is unclear, contact the shop before ordering.
What information should I include in an order enquiry?
Include your order number, the name used for the order and a short description of what you need help with. For product questions, include the model, size or version you are asking about.
Can I change or cancel an order?
Contact the shop as soon as possible with your order number and requested change. The team will need to check the order’s status before confirming what is possible. See our Terms & Conditions.
02 / After checkout
Delivery & returns
Where can I find delivery costs and information?
Read our Shipping & Returns policy and check the delivery options shown at checkout. Contact the shop before ordering if you need clarification for your address or a particular deadline.
Where do you deliver?
We deliver nationwide throughout New Zealand. Enter your delivery address at checkout to see the delivery charge for your order.
How much does delivery cost?
Delivery charges are based on your address and calculated at checkout. You can see the charge before completing your purchase. See our Shipping & Returns policy for further information.
When will my order be shipped?
We ship orders the following business day. This is the dispatch time; delivery to your address takes additional time. Contact the shop before ordering if you need your equipment by a particular date.
Do you offer click-and-collect?
Yes, we offer click-and-collect. Select the collection option at checkout. We’ll email you when your order is ready to collect; please wait for that notification before coming in. Find our location and shop hours on the Visit Us page.
What if my shoes are the wrong size?
Check our Shipping & Returns policy before wearing the shoes on court. Contact the shop with your order number and the size you purchased to discuss the available options.
What should I do if an item arrives damaged or is incorrect?
Contact the shop with your order number and a description of the issue. Photos of the item and packaging can help the team understand what has happened. Keep the packaging while the issue is being discussed.
Where can I find your return conditions?
Our Shipping & Returns policy sets out the return information. Contact the team before sending an item back so you can confirm the next steps for your situation.
03 / Choosing your gear
Rackets & shoes
How do I choose a badminton racket?
Start with your budget and preferred feel, then compare weight, balance and shaft flexibility. Our Choosing Your Racket guide explains the main features and gives you a buying checklist.
Are rackets supplied strung?
Check the exact product listing for strung or unstrung status. Don’t assume that different versions of the same racket are supplied in the same way. Ask the team if the listing is unclear.
How do I choose my shoe size?
Use the size chart for the exact model and check the sizing system shown. Consider length, width and heel hold rather than automatically choosing your usual size or sizing up. Read our Badminton Shoe Guide.
Do you have wide-fit or junior shoes?
The range includes listings for wide-fit and junior models. Browse the shoe category and check each product’s current size options and availability.
Can you help me compare equipment?
Get in touch with your budget, playing experience and current equipment. Let the team know what you like about your setup and what you want to change.
04 / Racket care
Racket restringing
Where can I find restringing prices?
Our Racket Restringing page lists Yonex string options, own-string pricing and the stringing policy. Confirm current prices and colour availability with the team.
Can I supply my own string?
The supplied BNH price list includes own-string restringing. Contact the team about your string before bringing in your racket, and check the current charge on the restringing page.
How long does restringing take?
Contact the stringing team for current turnaround and express availability. Confirm the expected completion time before leaving your racket, especially if you need it for a particular match.
What string tension should I request?
Tell the team your racket model, current tension if known and playing experience. Stay within the manufacturer’s recommended limits, and read the stringing policy before proceeding.
What if my racket has cracks or damaged grommets?
Tell the team about any known frame damage or missing or damaged grommets before arranging stringing. These conditions are covered in BNH’s policy on the restringing page.
05 / Your local pro shop
Visiting & Badminton North Harbour
Where is the pro shop?
Find us at Badminton North Harbour Centre, 47 Bond Crescent, Forrest Hill, Auckland 0620. Our Visit Us page includes a map, directions and contact details.
What are the shop’s opening hours?
Check the Visit Us page and confirm hours before travelling, particularly on weekends and public holidays. The pro shop has its own hours within the centre.
How is Badminton Shop connected to BNH?
Badminton Shop operates as a retail identity connected to Badminton North Harbour and its badminton community. You can explore BNH’s activities on the Badminton North Harbour website.
Where do I find courts, coaching or clubs?
Visit Badminton North Harbour for information about courts, coaching, clubs and programmes. For equipment and restringing, start with our Pro Shop Services.
Still have a question?
Find the right contact for shop, stringing or BNH enquiries.