Privacy Policy

Last updated: 22 September 2026

Badminton Shop respects your privacy and is committed to protecting the personal information you provide to us.

Badminton Shop is operated by Badminton North Harbour (Inc.). In this Privacy Policy, references to “Badminton Shop”, “BNH”, “we”, “us” or “our” refer to Badminton North Harbour (Inc.) in connection with the operation of BadmintonShop.nz.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with, and your rights in relation to your information.

We handle personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws.

1. Who We Are

Badminton Shop is an online badminton retail store operated by:

Badminton North Harbour (Inc.)

Website: badmintonshop.nz
Phone: (09) 410-6941
Email: [email protected]
Post: PO Box 100-630, North Shore Mail Centre 0745, Auckland, New Zealand

For privacy-related enquiries, you can contact us using the details above.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Badminton Shop.

This may include:

  • your name;
  • email address;
  • phone number;
  • billing address;
  • delivery address;
  • account login information;
  • order and purchase history;
  • products you have purchased or expressed an interest in;
  • payment-related information;
  • delivery instructions;
  • correspondence and communications with us;
  • information you provide through contact forms;
  • information relating to returns, refunds, warranties or product enquiries;
  • marketing preferences;
  • IP address;
  • device and browser information;
  • website usage information;
  • pages viewed and actions taken on our website;
  • information collected through cookies and similar technologies; and
  • any other information you voluntarily provide to us.

We aim to collect only personal information that is reasonably necessary for operating Badminton Shop and providing our products and services.

3. How We Collect Your Information

We generally collect personal information directly from you.

For example, we may collect information when you:

  • place an order;
  • create an online account;
  • contact us;
  • complete a website form;
  • request assistance with a product;
  • make a return or warranty enquiry;
  • subscribe to marketing communications;
  • participate in a promotion;
  • interact with our website; or
  • otherwise provide information to Badminton Shop or Badminton North Harbour.

Some information may be collected automatically when you use our website, including through cookies, analytics services and server logs.

4. Information Collected From Other Sources

In some circumstances, we may receive personal information about you from another person or organisation rather than directly from you.

This may include information provided by:

  • payment service providers;
  • courier or delivery companies;
  • fraud-prevention or security services;
  • website and ecommerce service providers;
  • Badminton North Harbour systems where relevant;
  • a person placing an order on your behalf;
  • a person arranging delivery of a gift or product to you; or
  • other service providers involved in completing a transaction or responding to an enquiry.

Where required by the Privacy Act 2020, we will take reasonable steps to ensure you are made aware that the information has been collected, the purpose for which it was collected and how it will be used.

5. Why We Collect and Use Personal Information

We may use your personal information to:

  • process and fulfil orders;
  • process payments;
  • arrange delivery or collection;
  • create and manage customer accounts;
  • communicate with you about an order;
  • answer questions and provide customer support;
  • process returns, refunds and warranty claims;
  • provide product or service information you request;
  • manage stock and customer orders;
  • administer promotions or special offers;
  • prevent fraud, misuse and security threats;
  • maintain and improve BadmintonShop.nz;
  • understand how customers use our website;
  • improve our products, services and customer experience;
  • maintain appropriate business and accounting records;
  • comply with our legal and regulatory obligations;
  • send marketing communications where permitted; and
  • carry out other purposes that are directly related to the reason the information was collected.

We will not ordinarily use personal information for an unrelated purpose unless we have a lawful basis for doing so.

6. Online Orders

When you place an order through BadmintonShop.nz, we collect the information necessary to process and complete that order.

This will normally include your:

  • name;
  • contact details;
  • billing information;
  • delivery information;
  • products ordered; and
  • payment status.

We retain appropriate order records for customer service, accounting, reporting, fraud prevention and legal purposes.

7. Payment Information

Payments made through BadmintonShop.nz may be processed by third-party payment providers.

Depending on the payment method selected, payment information may be supplied directly to the payment provider rather than stored by Badminton Shop.

We do not require access to your complete payment card number where payment processing is handled securely by a third-party payment provider.

Payment providers may collect and process information under their own privacy policies and terms.

We may receive information from a payment provider confirming matters such as:

  • payment status;
  • transaction reference;
  • payment method;
  • transaction amount; and
  • information needed to identify or investigate a transaction.

8. Delivery and Courier Companies

Where an order needs to be delivered, we may provide information to a courier, freight company or other delivery provider.

This may include:

  • your name;
  • delivery address;
  • phone number;
  • email address;
  • delivery instructions; and
  • information reasonably required to complete or track the delivery.

We provide delivery companies only with information reasonably necessary to perform their services.

9. Customer Accounts

If you create an account on BadmintonShop.nz, we may store information including:

  • your name;
  • email address;
  • saved addresses;
  • account preferences; and
  • previous orders.

You are responsible for maintaining the confidentiality of your login details.

If you believe your account has been accessed without authorisation, please contact us as soon as possible.

10. Cookies

BadmintonShop.nz may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies to:

  • operate the shopping cart;
  • remember items in your cart;
  • keep you signed into your account;
  • remember preferences;
  • provide website security;
  • understand how visitors use our website;
  • improve website performance;
  • measure marketing effectiveness; and
  • provide relevant website functionality.

Some cookies are necessary for the website and ecommerce system to function correctly.

Other cookies may relate to analytics, advertising or third-party services.

You can control or delete cookies through your web browser settings. Disabling certain cookies may prevent some parts of BadmintonShop.nz from working correctly.

11. Website Analytics

We may use analytics services to better understand how visitors use BadmintonShop.nz.

Analytics information may include:

  • pages visited;
  • time spent on the website;
  • referring websites;
  • general location information;
  • browser type;
  • device type;
  • operating system;
  • interactions with pages or products; and
  • website performance information.

We use this information to understand website performance, improve the shopping experience and identify areas of the site that may need improvement.

Where practical, analytics information may be aggregated or used in a form that does not directly identify individual customers.

12. Marketing Communications

If you have agreed to receive promotional communications, we may send you information about:

  • products;
  • new arrivals;
  • promotions;
  • special offers;
  • competitions;
  • Badminton Shop news; or
  • other relevant Badminton Shop or Badminton North Harbour activities.

We will send electronic marketing communications in accordance with applicable New Zealand law.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending messages that are necessary to administer an order, payment, delivery, customer account or other service you have requested.

13. Who We May Share Personal Information With

We do not sell customer personal information.

We may share personal information where reasonably necessary with organisations that help us operate Badminton Shop or provide services to you.

These may include:

  • payment processors;
  • banks and financial service providers;
  • courier and freight companies;
  • ecommerce and website providers;
  • website hosting providers;
  • IT and technical support providers;
  • analytics providers;
  • email and communication platforms;
  • marketing service providers;
  • accountants, auditors or professional advisers;
  • security and fraud-prevention providers; and
  • government, regulatory or law-enforcement agencies where disclosure is required or permitted by law.

These organisations may only receive the information reasonably required for the relevant purpose.

14. Badminton North Harbour

Because Badminton Shop is operated by Badminton North Harbour (Inc.), information collected through BadmintonShop.nz may be accessible to authorised Badminton North Harbour staff or contractors where reasonably necessary to:

  • process orders;
  • provide customer service;
  • administer the store;
  • maintain financial records;
  • provide technical support;
  • manage Badminton Shop; or
  • perform related organisational functions.

We will not automatically add Badminton Shop customers to unrelated Badminton North Harbour marketing lists simply because they make a purchase, unless we have an appropriate basis to do so.

15. Overseas Service Providers

Some of the technology and service providers used to operate BadmintonShop.nz may store or process information outside New Zealand.

This can include providers of:

  • web hosting;
  • cloud services;
  • analytics;
  • payment processing;
  • email services;
  • security systems; and
  • ecommerce technology.

Where personal information is disclosed to an overseas organisation, we will take reasonable steps to comply with the requirements of the Privacy Act 2020 relating to overseas disclosure.

The location in which information is processed may vary depending on the service provider being used.

16. How We Protect Personal Information

We take reasonable steps to protect personal information against:

  • loss;
  • unauthorised access;
  • misuse;
  • modification;
  • disclosure; and
  • other unauthorised activity.

Measures may include appropriate:

  • website security;
  • access controls;
  • password protection;
  • software updates;
  • secure connections;
  • backups; and
  • restrictions on staff or contractor access.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

If you believe personal information associated with Badminton Shop may have been compromised, please contact us promptly.

17. Privacy Breaches

If we become aware of a privacy breach, we will assess the circumstances and take appropriate steps to contain and respond to it.

Where a privacy breach is likely to cause serious harm and notification is required under the Privacy Act 2020, we will notify the affected individuals and the Office of the Privacy Commissioner as required.

18. How Long We Keep Personal Information

We retain personal information only for as long as it is reasonably required for the purposes for which it was collected or as otherwise required by law.

Different types of information may be kept for different periods.

For example, we may need to retain transaction and accounting records for longer than ordinary website enquiry information.

When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it.

19. Accessing Your Personal Information

You have the right to ask whether we hold personal information about you and to request access to that information.

To request access, contact us at:

[email protected]

We may need to confirm your identity before providing personal information.

In some limited circumstances, the Privacy Act allows or requires us to withhold certain information. If this applies, we will explain this where required.

20. Correcting Your Personal Information

You may ask us to correct personal information that you believe is inaccurate, incomplete or out of date.

You can contact us at:

[email protected]

We will take reasonable steps to consider and, where appropriate, make the requested correction.

If we do not agree that the information should be changed, you may have the right to ask us to attach a statement of correction to the information.

21. Updating Your Details

If your personal information changes, please update your account where that functionality is available or contact us.

Keeping your details accurate helps us process orders and communicate with you correctly.

22. Children’s Privacy

Badminton Shop sells products that may be used by children and young people; however, our online store is intended to be used by people who are capable of making or arranging purchases.

If a young person is not able to enter into a purchase independently, we expect a parent, guardian or other responsible adult to assist with the transaction.

We do not knowingly collect personal information from children where it is not reasonably necessary for the provision of our services.

23. Links to Other Websites

BadmintonShop.nz may contain links to websites operated by third parties.

Those websites are governed by their own privacy policies and practices.

Badminton Shop and Badminton North Harbour are not responsible for the privacy practices or content of third-party websites that we do not control.

We recommend reviewing the privacy policy of any external website before providing personal information.

24. Social Media

Badminton Shop or Badminton North Harbour may maintain profiles on social media platforms.

If you communicate with us through a social media service, that platform may also collect and process information in accordance with its own privacy policy.

Information you post publicly on social media may be visible to other users.

25. Legal Requirements

We may use or disclose personal information where reasonably necessary to:

  • comply with a legal obligation;
  • respond to a lawful request;
  • protect our legal rights;
  • prevent or investigate suspected fraud or unlawful activity;
  • protect the safety of customers, staff or other people; or
  • comply with a court order or requirement of a government or regulatory authority.

Any such disclosure will be made in accordance with applicable New Zealand law.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Badminton Shop;
  • our website;
  • the services we use;
  • our business practices; or
  • applicable laws and regulations.

The latest version will be published on BadmintonShop.nz.

The date at the top of this page shows when this Privacy Policy was last updated.

27. Questions or Complaints

If you have a question, concern or complaint about how Badminton Shop handles your personal information, please contact us first so that we can investigate.

Badminton Shop
Operated by Badminton North Harbour (Inc.)

Phone: (09) 410-6941
Email: [email protected]
Post: PO Box 100-630, North Shore Mail Centre 0745, Auckland, New Zealand

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of New Zealand.

28. Privacy Officer

Privacy enquiries relating to Badminton Shop can be directed to Badminton North Harbour using:

Email: [email protected]

Please include “Privacy Enquiry” in the subject line where possible so that your request can be directed appropriately.