Terms & Conditions

Last updated: 22 September 2026

Welcome to Badminton Shop, available online at badmintonshop.nz.

Badminton Shop is operated by Badminton North Harbour (Inc.). Throughout these Terms & Conditions, references to “Badminton Shop”, “BNH”, “we”, “us” or “our” refer to Badminton North Harbour (Inc.), trading through Badminton Shop.

These Terms & Conditions apply when you access our website, create an account, place an order, purchase products or otherwise use our online store.

By placing an order with us, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions limits any rights you may have under New Zealand law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

1. About Badminton Shop

Badminton Shop provides badminton equipment, apparel, accessories and related products through our online store.

Badminton Shop is operated by:

Badminton North Harbour (Inc.)

Phone: (09) 410-6941
Email: [email protected]
Post: PO Box 100-630, North Shore Mail Centre 0745, Auckland, New Zealand

Website: badmintonshop.nz

2. Products and Product Information

We make reasonable efforts to ensure product descriptions, specifications, photographs, colours, sizes and other information displayed on our website are accurate.

However, minor differences may occur between product images and the actual product, particularly due to manufacturer updates, screen colour settings, packaging changes or variations between production batches.

Where an error in a product description or specification is identified, we will correct it as soon as reasonably practical.

If an error materially affects a product you have already ordered, we will contact you and provide an appropriate option, which may include proceeding with the corrected information, selecting an alternative product or receiving a refund.

3. Pricing

Unless otherwise stated, all prices displayed on BadmintonShop.nz are:

in New Zealand dollars (NZD); and
inclusive of GST where applicable.

Delivery charges and any other applicable costs will be displayed during checkout before you complete your purchase.

We may change our prices at any time. Price changes will not affect an order that has already been accepted by us.

Pricing Errors

We make every reasonable effort to ensure our pricing is accurate.

If a product has been listed at an incorrect price due to a genuine administrative, technical or data-entry error, we may contact you before fulfilling the order.

Where appropriate, you may be given the option to purchase the product at the correct price or cancel the affected item for a full refund.

We will not intentionally use incorrect pricing or unavailable products to attract customers.

4. Orders

Placing an order through BadmintonShop.nz constitutes an offer to purchase the products in your order.

After placing an order, you will normally receive an automated order acknowledgement or confirmation.

We reserve the right to decline or cancel an order before fulfilment where reasonably necessary, including where:

a product is unavailable;
there has been a genuine pricing or product-description error;
payment cannot be confirmed;
we reasonably suspect fraudulent or unauthorised activity;
delivery cannot reasonably be made to the supplied address; or
fulfilling the order would breach a law or other legal requirement.

If we cancel an order after payment has been received, the amount paid for the cancelled item or order will be refunded.

5. Product Availability

All products are subject to availability.

Although we endeavour to keep stock information accurate, an item may occasionally become unavailable after an order has been placed.

If this happens, we will contact you as soon as reasonably practical.

Depending on the circumstances, we may offer:

an alternative product;
the opportunity to wait for replacement stock where appropriate; or
a refund for the unavailable item.

You will not be required to accept a substitute product.

6. Payment

Payment must be made using one of the payment methods made available during checkout.

Your order may not be dispatched or made available for collection until payment has been received or authorised.

Some payments may be processed by third-party payment providers. Where a third-party payment provider is used, their own terms and privacy practices may also apply.

You are responsible for ensuring that you are authorised to use the payment method supplied with your order.

7. Delivery

Delivery options, charges and available destinations are displayed during checkout.

Please ensure that your delivery address and contact details are accurate before submitting your order.

We will take reasonable steps to dispatch orders promptly. Any delivery timeframes shown on our website are estimates unless we expressly state otherwise.

Delivery can occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, transport disruption and other unforeseen events.

Where a delivery is significantly delayed, lost or arrives damaged, please contact us so that we can investigate and arrange an appropriate remedy.

Nothing in this section limits our responsibilities or your rights under the Consumer Guarantees Act.

8. Authority to Leave and Delivery Instructions

Where you request an order to be left unattended or provide specific delivery instructions, the courier may follow those instructions where permitted by their service.

Please ensure any nominated delivery location is safe and appropriate.

Nothing in an authority-to-leave instruction removes any rights or remedies you may have where goods have not been delivered in accordance with New Zealand consumer law.

9. Click & Collect

Where Click & Collect is offered, we will advise you when your order is ready for collection.

Please do not travel to collect an order until you have received confirmation that it is ready.

We may ask for reasonable identification or proof of purchase before releasing an order.

If another person is collecting an order on your behalf, we may require prior authorisation from the purchaser.

10. Returns, Faulty Goods and Consumer Guarantees

Products purchased from Badminton Shop are covered by the rights and guarantees provided under New Zealand consumer law.

Under the Consumer Guarantees Act, goods supplied to consumers must, among other requirements:

be of acceptable quality;
be fit for their normal purpose;
match their description;
be fit for a particular purpose where you reasonably relied on our advice; and
be delivered within a reasonable time where no specific timeframe has been agreed.

If a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and the nature of the failure.

Please contact us if you believe a product is faulty or does not match what you ordered.

We may reasonably ask you to provide information about the issue, photographs, proof of purchase or to return the product so that we can assess it.

Nothing in these Terms & Conditions excludes, restricts or modifies rights that cannot legally be excluded under the Consumer Guarantees Act or other applicable New Zealand legislation.

11. Change of Mind Returns

New Zealand consumer law does not generally require a retailer to provide a refund simply because a customer has changed their mind.

Where we agree to accept a change-of-mind return, the product will generally need to:

be unused;
be in saleable condition;
include its original packaging, accessories and documentation; and
be accompanied by proof of purchase.

Any change-of-mind return is subject to approval by Badminton Shop unless a separate return policy displayed on our website provides otherwise.

The customer may be responsible for return delivery costs for an approved change-of-mind return.

These conditions do not apply where a product is faulty, incorrectly supplied, does not match its description or where you are otherwise entitled to a remedy under New Zealand consumer law.

12. Customised Products and Services

Some products may be customised at the customer’s request, including services such as racket stringing, grip installation, personalisation or other alterations where offered.

Please check all selected specifications carefully before submitting your order.

Once customisation has commenced, we may be unable to accept a change-of-mind cancellation or return because the product has been prepared specifically for you.

This does not affect your rights if the product or service is faulty, has been incorrectly supplied, or does not meet applicable consumer guarantees.

13. Product Use, Wear and Damage

Badminton equipment should be used in accordance with its intended purpose and any manufacturer instructions.

Normal wear and tear, accidental damage, misuse, neglect, inappropriate storage or damage caused by modifying a product is not necessarily a product fault.

Examples may include damage caused by impacts, incorrect use, excessive force, unsuitable environments or modifications made after purchase.

Each situation will be considered on its individual circumstances and nothing in this section limits your rights under the Consumer Guarantees Act.

14. Manufacturer Warranties

Some products may include a manufacturer’s warranty or other manufacturer support.

Any manufacturer’s warranty is in addition to your rights under New Zealand consumer law and does not replace or reduce those rights.

Where appropriate, we may assist you in dealing with a manufacturer or distributor; however, customers may also have rights directly against Badminton Shop as the retailer.

15. Online Accounts

You may be able to create an account on BadmintonShop.nz to make ordering easier or to access order information.

You are responsible for:

keeping your account login details secure;
providing accurate and current information;
activity carried out using your account; and
notifying us if you believe your account has been accessed without authorisation.

You must not deliberately allow another person to use your account in a way that is fraudulent, misleading or intended to circumvent any restriction applying to an offer, promotion or purchase.

We may suspend or restrict an account where we reasonably believe it is being misused.

16. Promotions and Discount Codes

From time to time we may offer promotions, special pricing or discount codes.

Additional conditions may apply to a particular promotion and will be displayed with that offer where relevant.

Unless otherwise stated:

promotional offers are subject to stock availability;
discount codes cannot be exchanged for cash;
only one discount code may be applied to an order;
a promotion may apply only to selected products or categories; and
promotions cannot normally be applied retrospectively to completed orders.

We reserve the right to correct genuine errors in promotional material or withdraw a promotion where required by law or where continuing it is not reasonably possible.

17. Website Availability

We aim to keep BadmintonShop.nz available and functioning correctly but cannot guarantee uninterrupted access.

The website may occasionally be unavailable because of:

maintenance;
software updates;
hosting or network problems;
security incidents;
third-party service interruptions; or
circumstances outside our reasonable control.

We may change, update or discontinue website features from time to time.

18. Acceptable Use of Our Website

You must not use BadmintonShop.nz:

for unlawful or fraudulent purposes;
to interfere with the operation or security of the website;
to attempt unauthorised access to our systems or customer information;
to distribute malicious software;
to scrape, copy or automatically harvest information in a manner that places unreasonable demand on our systems; or
in a way that infringes the rights of Badminton Shop, Badminton North Harbour or another person.

We reserve the right to restrict access where reasonably necessary to protect our website, customers or systems.

19. Intellectual Property

Unless otherwise stated, content on BadmintonShop.nz including text, graphics, website design, logos, photographs and other original materials is owned by or licensed to Badminton North Harbour (Inc.).

Manufacturer names, trademarks, product photographs and brand assets may remain the property of their respective owners.

Website content may be viewed and used for ordinary personal shopping purposes.

It may not be reproduced, republished, commercially exploited or distributed without permission where permission is required by law.

20. Privacy and Personal Information

We collect and use personal information in connection with operating Badminton Shop, processing orders, providing customer service and managing our website.

Personal information may include information such as your:

name;
contact details;
delivery and billing information;
account information;
order history; and
communications with us.

We may share information with service providers where reasonably necessary to process your order or operate the store, such as payment processors, courier companies, website providers and technology services.

We handle personal information in accordance with the Privacy Act 2020.

You may request access to, or correction of, personal information we hold about you, subject to the Privacy Act.

More information about how we collect, use and protect personal information should be read together with our Privacy Policy.

21. Marketing Communications

Where you choose to receive marketing communications from us, we may send you information about products, promotions, events or other relevant Badminton Shop or Badminton North Harbour activities.

You can unsubscribe from marketing emails using the unsubscribe option provided or by contacting us.

Transactional messages relating to an order, payment, delivery or account may still be sent where necessary to provide the service you have requested.

22. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the content, availability, security or privacy practices of third-party websites that we do not control.

A link to another website does not necessarily mean that Badminton Shop endorses everything available on that website.

23. Liability

Nothing in these Terms & Conditions excludes or limits any liability, guarantee, right or remedy that cannot legally be excluded or limited under New Zealand law.

To the extent permitted by law, Badminton Shop and Badminton North Harbour will not be responsible for losses arising from circumstances outside our reasonable control or from the misuse of products contrary to their intended purpose or manufacturer instructions.

Any limitation in these Terms & Conditions is subject to your rights under applicable New Zealand legislation.

24. Events Outside Our Reasonable Control

We will not be considered in breach of these Terms & Conditions where an obligation cannot reasonably be performed because of circumstances outside our reasonable control.

This may include natural disasters, severe weather, transport disruption, power or telecommunications outages, government restrictions, industrial disruption, major supplier failures or similar events.

Where such an event affects an existing order, we will take reasonable steps to communicate with you and resolve the situation.

25. Complaints and Disputes

If something has gone wrong with an order or your experience with Badminton Shop, please contact us first.

We will make reasonable efforts to investigate and resolve the issue fairly.

You can contact us at:

Badminton Shop / Badminton North Harbour (Inc.)
Phone: (09) 410-6941
Email: [email protected]
Post: PO Box 100-630, North Shore Mail Centre 0745, Auckland, New Zealand

Nothing in this section prevents you from exercising any right or remedy available under New Zealand law.

26. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our store, services, policies or legal requirements.

The current version will be published on BadmintonShop.nz together with the date it was last updated.

For purchases, the terms applying at the time your order was placed will generally apply to that order unless a change is required by law.

27. Severability

If any part of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

28. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Any dispute relating to these Terms & Conditions, the website or purchases from Badminton Shop will be dealt with in accordance with New Zealand law.

29. Contact Us

If you have any questions about these Terms & Conditions, an order or a product purchased from Badminton Shop, please contact us:

Badminton Shop
Operated by Badminton North Harbour (Inc.)