Shipping & Returns

Last updated: 22 September 2026

This Shipping & Returns Policy applies to purchases made through BadmintonShop.nz, operated by Badminton North Harbour (Inc.).

We want ordering from Badminton Shop to be straightforward. This page explains how we handle delivery, collection, returns and faulty products.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Shipping

Delivery Within New Zealand

We currently deliver orders within New Zealand using recognised courier and freight providers.

Available delivery options and applicable charges will be shown during checkout before you complete your order.

Shipping charges may vary depending on:

  • the size or weight of the order;
  • the delivery location;
  • whether the address is residential, rural or otherwise subject to additional courier charges; and
  • the delivery service selected.

We may update our delivery options and charges from time to time.

Order Processing

We aim to prepare and dispatch orders as promptly as reasonably possible.

Orders are generally processed during normal business days.

Orders placed outside business hours, on weekends or on public holidays may be processed on the next available business day.

During busy periods, promotions, public holidays or other high-volume periods, dispatch may take longer than usual.

Delivery Timeframes

Any delivery timeframe shown on BadmintonShop.nz is an estimate only unless we specifically state otherwise.

Actual delivery times may vary depending on the destination and courier network.

Delivery delays can sometimes occur due to circumstances outside our reasonable control, including:

  • courier network delays;
  • severe weather;
  • transport disruption;
  • rural delivery schedules;
  • public holidays; and
  • unexpected operational issues.

If your order appears to be significantly delayed, please contact us and we will assist with tracking or investigating the delivery.

Tracking

Where tracking is available, tracking information may be sent to you after your order has been dispatched.

Please allow some time for courier tracking systems to update after you receive a dispatch notification.

Delivery Addresses

Please check that your delivery details are correct before submitting your order.

Badminton Shop is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If you notice an error in your delivery details, please contact us as soon as possible.

We will try to update the delivery information where possible, but we may be unable to make changes once an order has been dispatched.

Rural and Special Delivery Areas

Additional charges or longer delivery times may apply to rural addresses or areas that require a specialised delivery service.

Where possible, these charges will be identified during checkout.

If an unexpected delivery charge applies, we may contact you before dispatching the order.

Authority to Leave

Where an authority-to-leave option is available, you may request that a courier leave your parcel without obtaining a signature.

Please ensure the nominated location is safe and suitable.

Courier terms may also apply to authority-to-leave deliveries.

Nothing in an authority-to-leave request removes any rights you may have under New Zealand consumer law.

Click & Collect

Where Click & Collect is available, this option will be displayed during checkout.

We will advise you when your order is ready to collect.

Please wait until you receive confirmation before travelling to collect your order.

We may ask for:

  • your order confirmation;
  • suitable identification; or
  • confirmation that you are authorised to collect the order.

If another person will collect the order on your behalf, please contact us if required so that we can note this on the order.

Damaged Deliveries

Please check your order as soon as reasonably possible after delivery.

If your parcel arrives visibly damaged, or a product appears to have been damaged during delivery, please contact us promptly.

Where possible, please retain:

  • the product;
  • the original packaging;
  • the courier packaging; and
  • photographs showing the damage.

This can help us investigate the matter with the courier and arrange an appropriate solution.

Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect product, please contact us as soon as reasonably possible.

We will investigate and arrange an appropriate solution, which may include:

  • sending the correct or missing item;
  • arranging return of an incorrectly supplied product; or
  • providing a refund where appropriate.

Returns

Faulty Products

Products sold by Badminton Shop are covered by the guarantees provided under New Zealand consumer law.

If a product is faulty, damaged, does not match its description, or otherwise fails to meet an applicable consumer guarantee, please contact us.

Depending on the nature of the issue, you may be entitled to an appropriate remedy such as:

  • repair;
  • replacement;
  • refund; or
  • another remedy available under the Consumer Guarantees Act.

The appropriate remedy will depend on the circumstances and whether the failure is minor or substantial.

We may reasonably ask you to provide:

  • proof of purchase;
  • photographs or video of the issue;
  • details describing the fault; or
  • the product for inspection.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

Change of Mind Returns

We understand that sometimes you may change your mind about a purchase.

Badminton Shop is not legally required to provide a refund for a change of mind, but we may agree to accept a return in some circumstances.

Any change-of-mind return is subject to approval.

Unless otherwise agreed, an item being returned for change of mind should generally:

  • be unused;
  • be in its original condition;
  • be in saleable condition;
  • include its original packaging;
  • include all accessories, documentation and components; and
  • be accompanied by proof of purchase.

We reserve the right to decline a change-of-mind return where the product is no longer in a condition that can reasonably be resold as new.

Return Timeframe

If you would like to request a change-of-mind return, please contact us as soon as reasonably possible after receiving your order.

Any specific change-of-mind return period offered by Badminton Shop may be displayed on BadmintonShop.nz or confirmed when your return request is assessed.

This does not affect your rights relating to faulty or non-compliant goods under New Zealand consumer law.

Return Shipping

For approved change-of-mind returns, the customer will generally be responsible for the cost of returning the product to Badminton Shop.

Where a product is faulty, incorrectly supplied or otherwise covered by your statutory consumer rights, return delivery costs will be handled in accordance with our obligations under New Zealand law.

Please do not send an item back before contacting us unless instructed to do so.

Return Packaging

Products should be securely packaged when being returned.

Where possible, please use the original packaging.

The customer is responsible for taking reasonable care when packaging an item being returned.

Badminton Shop is not responsible for damage caused by inadequate return packaging where that damage could reasonably have been avoided.

Customised Products

Products that have been customised specifically for you may not be eligible for change-of-mind returns.

This may include services or products such as:

  • racket stringing;
  • grip installation;
  • personalisation;
  • custom configurations; or
  • products altered at your request.

Once customisation has begun, the order may not be able to be cancelled or returned simply because you have changed your mind.

This does not affect your rights if the product or service is faulty, incorrectly completed or otherwise does not meet applicable consumer guarantees.

Clearance and Sale Products

Sale or clearance products are still covered by your rights under the Consumer Guarantees Act where those rights apply.

However, change-of-mind returns on clearance or specially discounted products may be restricted.

Any specific conditions will be displayed with the product or promotion where applicable.

Exclusions for Change of Mind

For hygiene, safety or resale reasons, some products may not be eligible for a change-of-mind return once opened or used.

Where this applies, we will aim to make the restriction clear before purchase.

These exclusions do not apply where you are entitled to a remedy under New Zealand consumer law.

Refunds

Where a refund has been approved, we will normally refund the payment using the original payment method where reasonably practical.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Shipping charges may not be refundable for a change-of-mind return.

Where a refund arises because of a fault, incorrect supply or other issue covered by New Zealand consumer law, any refund will be handled in accordance with our legal obligations.

Exchanges

Where appropriate and stock is available, we may offer an exchange instead of a refund.

Any difference in price between the original product and replacement product may need to be paid or refunded.

Exchanges are subject to product availability.

Proof of Purchase

We may ask for reasonable proof that the product was purchased from Badminton Shop.

This may include:

  • an order confirmation;
  • receipt;
  • invoice;
  • account order history; or
  • another reasonable record of purchase.

How to Request a Return

Before returning a product, please contact us so that we can confirm the appropriate next steps.

Badminton Shop
Operated by Badminton North Harbour (Inc.)

Phone: (09) 410-6941
Email: [email protected]

When contacting us, please include where possible:

  • your name;
  • order number;
  • the product concerned;
  • the reason for the return; and
  • photographs if the product is damaged or faulty.

We will then advise you of the next steps.

Changes to This Policy

We may update this Shipping & Returns Policy from time to time as our delivery services, store operations or return processes change.

The most current version will always be published on BadmintonShop.nz.

Any rights you have under New Zealand consumer law remain unaffected by changes to this policy.